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 EC KOREA Terms of Use

         

▣  Delegated Purchasing Agency

 

Article 1 (Purpose)

These terms and conditions are intended to stipulate the rights and obligations, responsibilities, and procedures between the company and users in using the commissioned purchasing agency-related service (here-in-after the “service”) provided by ECPlaza Co., Ltd.

Article 2 (Terms) The definitions of terms used in these terms and conditions are as follows.

  1. “Mall” defines a virtual business place that the company has set up to transact goods using information and communication facilities and information and communication networks to provide goods or services. (here-in-after referred to as “goods.”) This is available for purchase in Korea to overseas users under this agreement. Besides, it is also used in the sense of the company operating the “mall”.
  2. “Users” defines the person or persons who use the services provided by the company.
  3. “Businessman” defines the Korean national or has a business registration, corporation, office, or host server location in the Korean country.
  4. “Delegated purchasing agency” defines the service in which the company provides purchase-related business processing when the user requests the company to purchase goods.
  5. “Purchasing agency fee” defines the service fee that the company charges to the user in exchange for providing the delegated purchasing agency service.

6. “Inspection” defines the service that checks for omissions, defects, damage. of the goods for which the user has applied for purchasing agency according to the standards set by the company.

Article 3 (Provision of services) The company can handle the following tasks as a duty of care by a good manager for users.

  1. The requested goods, as well as research and purchasing agency costs detail for goods, will be provided.
  2. The concluding a trading contract regarding the requested goods with a business operator by the user and payment of the trading price.
  3. The goods information including the receipt, the inspection, the packaging, and international delivery.
  4. Return, exchange, and refund procedures.
  5. Customs procedures.
  6. All tasks related to the purchases of other goods.

Article 4 (Restrictions on Service Use)

① If the user's request to use the service falls under any of the following subparagraphs, the company refuses to provide the service, or seeks the user's consent (however, after notification if there is a circumstance where consent cannot be obtained from the user), the company shall provide the relevant goods. It can be disposed of at random or returned to the operator at the expense of the user.

  1. In the cases where false information, the omission of entry, or mistakes in the application exist.
  2. When the provision of the service requested by the user is remarkably difficult due to the company's management or technical reasons.
  3. When it is determined that the user is using the service for illegal or unfair purposes.
  4. When the transported object is an animal, gold or silver ingot, currency, medicine, weaponry, part of the human body, pornography, precision metals, stone materials, refrigerated items, items that require freezing or refrigeration, explosives, flammable dangerous goods.
  5. When the transported product is a product that is prohibited for import or export under the laws of the country of export or import including the country of transit.
  6. In the case where the transport is prohibited under the terms and conditions of the transport operator.
  7. If you do not pay for 45 days from the claim for international shipping.

② When refusing to provide the service according to the preceding paragraph, the company shall notify the user of the reason and grounds for the refusal.

Article 5 (Establishment of Contract)

  1.  The name and amount of the purchase agency fee are as follows.
  • Purchase agency fee in Korea: If the shipping origin and destination are in Korea, a fee of $2.9 per order will be charged, and if there are more than 4 items, an additional $0.4 per item will be charged.
  • International purchase agency fee: If the shipping origin and destination country are different, we will charge $0.4 per product.
  • Product storage fee: From the 15th day from the date of physical inspection and packaging, an additional $0.5 per day will be charged.
  • Combined packaging fee: When two orders are packaged as one shipment, an additional $4.9 will be charged.

② The company will notify you of receipt if there is an application for purchase by the user. The acknowledgment notice must include application information such as the details of the application, the amount, and the receiving address, and information on the correction or cancellation of the purchase agent application.

③ The purchase agency contract is established when the company's acknowledgment notice reaches the user by receiving the user's subscription by notifying the availability of the purchase agency and presenting the purchase agency fee when the user applies for the purchase of goods.

④ The user who has received the acknowledgment notice can request the company to change or cancel the purchase agency application without delay if there is a discrepancy in the expression of intention, and the company must process it according to the request without delay. However, if the fee has already been paid, it shall comply with the provisions of Article 11 regarding withdrawal of subscription.

Article 6 (Purchasing agency costs and post-settlement)

① Before the user pays the cost for the purchasing agency of goods and the purchasing agency fee, the company is in the form of the sales price of the business operator, the amount paid including local transportation fees and local taxes, purchasing agency fees, domestic and international (expected) transportation fees. Classify and notify the user.

② The company may notify the user without delay when there is a change in the billed amount due to a business discount or exchange rate change, and refund the difference or charge an additional fee.

③ If there is a difference between the amount paid by the user and the actual cost incurred when performing the purchase agent due to a change in product price, amendment of the customs rate, item classification change, computer system error, or exchange rate difference, the company will settle the excess or shortage amount afterward. The company must notify the user in an easy-to-understand manner before signing a contract that such a difference in amount may occur and that it must be settled afterward.

Article 7 (Inspection)

① The Company may open and inspect the goods for which the user has requested a purchase agent to confirm the identity, defects·damage, and whether the transport does not violate import and export laws. The company determines the criteria and scope of the inspection and notifies users in advance. 

② If the company discovers whether the goods are identical, defects·damage, it is obligated to take measures such as requesting returns, exchanges, and refunds to the business operator with the attention of a good manager.

③ The company shall compensate the user for damages caused by defects in the inspection. However, we are not liable for damages for defects in performance·functionality such as goods or defects outside the scope of inspection provided by the company. 

Article 8 (repackaging and additional packaging)

① The company may repackage the relevant goods with the consent of the user when inspecting the shipment according to Article 7.

② If the packaging is not suitable for transportation, the company may provide additional packaging in consideration of the degree of impact that may occur during transportation with the consent of the user. If additional packaging costs are incurred during this process, the company may charge the user an additional fee.

③ In the case of Paragraphs 1 and 2, the Company shall notify the user that the request for returns and refunds to the business operator may be restricted due to repackaging.

④ If the user disagrees with the additional packaging in Paragraph 2, the Company shall not be held liable for any damages caused by packaging improper or insufficient packaging. However, this is not the case if there is intentional or gross negligence of the company.

Article 9 (Custom Clearance)

① The company meets the import requirements and performs customs procedures through the transportation and customs clearance consignment company set by the company. Customs duties, VAT, and other taxes (here-in-after referred to as “customs and surcharges”) incurred at this time are borne by the user or the consignee. If the user does not pay the customs and VAT, the company will not deliver the goods.

② The company complies with the relevant laws and regulations such as the customs laws of the import/export country, does not handle illegal goods, and does not cooperate with requests for illegal activities from users such as split delivery and false price reporting.

Article 10 (Emergency Measures)

① The company does not guarantee whether the goods can be cleared according to the customs regulations of the import/export country.

② If the company has a legitimate request for delivery based on the relevant laws and regulations of the competent authority due to the user's responsibility for the goods. the company delivers the goods to the competent authority. In this case, the company notifies the user without delay.

③ Even if the user has suffered damage due to the measures in the preceding paragraph, the company is not responsible for the damage, and even in this case, the user's obligation to pay the service usage fee and related expenses for the relevant goods remains.

④ If the competent authority in Paragraph 1 returns goods. the company must continue to pay the debts under the purchasing agency contract without delay.

Article 11 (Criteria for withdrawal and refund)

① If the user withdraws the subscription of the purchasing agency contract. after the user applies for the purchasing agency and before the company concludes a sale contract for the goods requested for the purchase agency, the company shall purchase You must refund the full amount of the agency fee.

② After the company has received an application for purchasing agency and goods received in the company's warehouse, the user cannot withdraw the purchasing agency contract. In this case, the company must present the user with data proving the date and time the relevant sales contract was concluded.

③ In the case of Paragraph 2, the user cannot request the company to refund the purchasing agency fee. However, only In the cases where the user has informed the company of their intention to withdraw the subscription, and the business operator agrees to return or refund, the company returns the relevant goods to the business operator at the expense of the user and refunds the refunded amount to the user. Should be. In this case, the company must provide evidence of expenses necessary for returning goods.

④ In the case of Paragraph 2, if the business operator does not agree to the return or refund of the relevant goods, the company shall set at least one month to the user and give instructions on the disposition of the goods within that period.

⑤ The company must take measures such as marking in a place where users can easily see the case where withdrawal of subscription of the purchasing agency contract is restricted in advance or providing trial products. If such measures are not taken, the user's withdrawal of subscription, etc. Is not limited.

Article 12 (Compensation for Damage)

① If the goods are lost or damaged in the transportation section from the delivery of the goods for which the company has applied for purchasing agency to the receiving place in Korea or abroad designated by the user, the company shall If the user does not prove that he has not neglected to pay attention to the receipt, delivery, storage and other transportation of goods, etc., the user shall compensate for the damages suffered by the user based on the amount paid by the user. However, if the loss or damage of the transport is caused by the company's intention or gross negligence, the company shall compensate for all damages.

② In the event of damage caused by the user entering inaccurate information, the Company shall not be liable for compensation unless it is caused by intentional or gross negligence of the company.

Article 13 (Special Grounds for Extinction and Prescription of Liability)

① The company's liability for damages for omission or damage of the shipment shall lapse unless the user notifies the company of the omission or damage within 10 days from the date of receipt of the shipment.

② Even if the Company bears the liability for damages according to Paragraph 1, this liability will expire after one year from the date the user receives the shipment. However, if the shipment is lost, it is counted from the date the user receives the notification of the loss.

③ Notwithstanding the provisions of Paragraphs 1 and 2, if the Company or its users concealed the fact of the omission or damage of the shipment and delivered the shipment, the Company's liability for damages shall be the responsibility of the user or the recipient in the delivery agency application. It lasts for 5 years from the date of receipt.

Article 14 (Dispute Resolution)

① The company installs·operates a damage compensation processing mechanism to reflect legitimate opinions or complaints raised by users and to compensate for the damage.

② The company handles complaints and opinions submitted by users with priority over other matters. However, if prompt processing is difficult, the reason and processing schedule must be notified to the user without delay.

③ In the event of a user's request for damage relief concerning a dispute between the Company and a Korean citizen or a foreign user, it may be subject to mediation by the Fair Trade Commission or the dispute mediation agency requested by the mayor·governor.

Article 15 (Competent Court and Governing Law)

① Lawsuits arising between the company and a Korean citizen or a foreign user shall be subject to the exclusive jurisdiction of the district court in jurisdiction according to the address of the company at the time of filing. However, in the case of a foreign resident at the time of filing, it is filed with the competent court under the Civil Procedure Act.

② The law governing lawsuits arising between the company and Korean citizens or overseas users is the law of the Republic of Korea.

 

▣ Delivery Agency

 

Article 1 (Purpose)

These terms and conditions are intended to stipulate the rights and obligations, responsibilities, and procedures between the company and users in using delivery-related services (hereinafter referred to as "services") provided by EC Plaza Co., Ltd. (here-in-after referred to as the "Company").

Article 2 (Terms) The definitions of terms used in these terms and conditions are as follows.

  1. “Mall” defines a virtual business place that the company has set up to transact goods using information and communication facilities and information and communication networks to provide goods or services. (here-in-after referred to as “goods.”) This is available for purchase in Korea to overseas users under this agreement. Besides, it is also used in the sense of the company operating the “mall”.
  2. “Users” defines the person or persons who use the services provided by the company.
  3. “Businessman” defines the Korean national or has a business registration, corporation, office, or host server location in the Korean country.
  4. “Delivery agency” defines the period when the goods purchased by the user from the operator (here-in-after referred to as “transportation”) are received at the unique delivery destination provided by the company to the user, the user receives the relevant transportation through the user's designated international transportation means It means a service that transports to an overseas pickup location designated by 5.
  5. “Delivery agency application” defines the document that the user sends to the company by filling in the information related to the shipment and overseas destination for the conclusion of the delivery agency contract.
  6. “Inspection” defines the service that checks for omissions, defects, damage. of the goods for which the user has applied for purchasing agency according to the standards set by the company.

Article 3 (Provision of services) The company can handle the following tasks as a duty of care by a good manager for users.

  1. The provision of information on services, etc.
  2. Receipt, storage, inspection, and delivery of shipments purchased by users in Korea.
  3. Signing of a transport contract for the transport purchased by the user in Korea.
  4. Import and customs related work.
  5. International return related business such as return, exchange, and refund.
  6. Other tasks determined by the company.

Article 4 (Restrictions on Service Use)

① If the user's request to use the service falls under any of the following subparagraphs, the company refuses to provide the service, or seeks the user's consent (however, after notification if there is a circumstance where consent cannot be obtained from the user), relevant shipment is discarded or it can be returned to an overseas business operator at the expense of the user.

  1. In the cases where false information, the omission of entry, or mistakes in the application exist.
  2. When the provision of the service requested by the user is remarkably difficult due to the company's management or technical reasons.
  3. When it is determined that the user is using the service for illegal or unfair purposes.
  4. When the transported object is an animal, gold or silver ingot, currency, medicine, weaponry, part of the human body, pornography, precision metals, stone materials, refrigerated items, items that require freezing or refrigeration, explosives, flammable dangerous goods.
  5. When the transported product is a product that is prohibited for import or export under the laws of the country of export or import including the country of transit.
  6. In the case where the transport is prohibited under the terms and conditions of the transport operator.
  7. If you do not pay for 45 days from the claim for international shipping.

② When refusing to provide the service according to the preceding paragraph, the company shall notify the user of the reason and grounds for the refusal.

③ If the company suffers damages such as fines or fines by filling in false information on the delivery agency application even though the user requests use of the service falling under the subparagraphs of Paragraph 1, the user shall compensate the company for damages.

Article 5 (Delivery Agency Application)

① When signing a delivery agency contract, the user must fill out a delivery agency application form containing the following items.

  1. Delivery destination for receiving shipments.
  2. Information on the domestic purchase place (store or domestic e-commerce site, etc.) from which the shipment was purchased.
  3. Order number and delivery tracking number issued by the domestic e-commerce site.
  4. Product name, brand, business, item, purchase price, quantity, color, size
  5. Domestic tax, domestic shipping fee, discounted amount
  6. Options for repackaging, additional packaging, and options for opening and inspecting shipments.
  7. Place, name (or trade name), and contact information of the shipment overseas.
  8. Personal customs clearance code (personal information related to customs clearance)
  9. Other matters necessary for the delivery agency

② When signing a delivery agency contract, the company must explain the following items to the user.

  1. The point that the value of the shipment specified in the application for delivery by the user becomes the standard for calculating the number of damages when determining the company's liability for damages due to default.
  2. If there is a surcharge or insurance, depending on the value of the transport, there is a difference in the compensation limit for damages.
  3. Withdrawal, termination, or cancellation of the purchase contract (hereinafter referred to as “subscription withdrawal, etc.”) must be done directly by the user to the business operator who signed the purchase contract.

Article 6 (Establishment of Contract)

① The company shall notify the user of receipt confirmation when there is an application for delivery by the user. The acknowledgment notice must include information on the delivery agency application and information on the correction or cancellation of the application.

② The delivery agency contract is established when the company's acknowledgment notice of the user's delivery agency application reaches the user.

③ The user who has received the acknowledgment notice can request the company to change or cancel the delivery request without delay if there is a discrepancy in the expression of intention, and the company must process it according to the request without delay. However, if the fee has already been paid, it shall comply with the provisions of Article 13 regarding the withdrawal of subscription.

④ When a delivery agency contract is established and the shipment for which the user has requested delivery is received at the company's delivery agency, the company starts providing services according to the contract.

Article 7 (Delivery Agency Charges and Storage Charges)

① The user is obligated to send a delivery request form to the “mall” before the shipment arrives at the company's delivery destination.

② When the delivery agency contract is concluded and the shipment is delivered to the company's delivery destination, the company charges the user for the delivery agency fee, and the user must pay the fee within 7 days from the date of the payment request. In the event of additional shipping charges, the company must notify the user of the reason and amount.

③ If the delivery service fee is not paid by the due date according to Paragraph 2, the company will not deliver the shipment. In this case, an additional storage fee will be charged for the period from the expiration of the payment request period to the date of payment by the user. The company shall post the reasons for charging additional storage charges and the criteria for charging them on the website in advance and specify them in detail to the user at the time of requesting the payment of the delivery service fee according to paragraph 2.

Article 8 (Inspection)

① The company may open and inspect the shipment to confirm the identity of the shipment received at the delivery agency after the delivery agency contract has been concluded, whether it is defective or damaged, and whether the shipment does not violate import and export laws, etc. The company determines the criteria and scope of the inspection and notifies users in advance.

② If the company finds a defect or damage to the transport, it notifies the user and follows the user's instructions for the disposal of the transport. The company must compensate the user for damages caused by defects in the inspection. However, we are not liable for damages for defects outside the scope of inspection provided by the company and defects in the performance and functionality of the transport.

③ If the Company determines that there is an abnormality such as odor or liquid leakage throughout inspection of the relevant shipment, it may notify the user of this fact and take temporary measures such as storing the relevant shipment separately. In the event of damage to the user in the process of temporary measures, the company shall not be held liable for the damage, unless it is caused by intentional or gross negligence of the company.

④ In the case of the preceding paragraph, the company disposes of the relevant shipment according to the user's request, and if an abnormality in the relevant shipment occurs due to the company's responsible cause, the user shall compensate for the user's damage and bear the expenses for the disposal. However, if the accident occurred in the relevant shipment is due to the nature or defect of the shipment, or a reason that the company is not responsible for, the user shall bear the cost of disposal.

Article 9 (repackaging and additional packaging)

① The company may repackage the relevant goods with the consent of the user when inspecting the shipment according to Article 8.

② If the packaging is not suitable for transportation, the company may provide additional packaging in consideration of the degree of impact that may occur during transportation with the consent of the user. If additional packaging costs are incurred during this process, the company may charge the user an additional fee.

③ In the case of Paragraphs 1 and 2, the Company shall notify the user that the request for returns and refunds to the business operator may be restricted due to repackaging.

④ If the user disagrees with the additional packaging in Paragraph 2, the Company shall not be held liable for any damages caused by packaging improper or insufficient packaging. However, this is not the case if there is intentional or gross negligence of the company.

Article 10 (Posting and Notification of Transportation Status) 

The Company posts information on transportation statuses, such as a receipt, delivery, and shipment of shipments, to the mall or connects to the website and notifies the user. However, the transportation status of the shipment may vary depending on various circumstances such as the logistics situation at the time and air transportation status.

Article 11 (Custom Clearance)

① The company meets the import requirements and performs customs procedures through the transportation and customs clearance consignment company set by the company. Customs duties, VAT, and other taxes (here-in-after referred to as “customs·surcharges”) incurred at this time are borne by the user or the consignee. If the user does not pay the customs and VAT, the company will not deliver the goods.

② The company complies with the relevant laws and regulations such as the customs laws of the import/export country, does not handle illegal goods, and does not cooperate with requests for illegal activities from users such as split delivery and false price reporting.

③ The company does not guarantee whether the service can be cleared according to the customs regulations of the import/export country.

Article 12 (Emergency Measures)

① If the company has a legitimate request for delivery based on relevant laws and regulations such as the competent authority due to the user's responsibility for the shipment, the company delivers the shipment to the competent authority. In this case, the company notifies the user without delay.

② Even if the user has suffered damage due to the measures in the preceding paragraph, the company is not responsible for the damage, and even in this case, the user's obligation to pay the service usage fee and related expenses for the relevant goods remains.

③ If the competent authority in Paragraph 1 returns the shipment, the company must continue to perform delivery according to the delivery agency contract without delay.

Article 13 (Criteria for withdrawal and refund)

If the user purchases a shipment at a domestic delivery destination provided by the company and before being sent to the user's overseas destination, the user withdraws the subscription of the delivery agency contract, the relevant shipment is delivered domestically at the request of the user. It is returned from the agency to the operator, and the cost for the return is borne by the user.

After the shipment has been shipped from the delivery agency and sent to the user's overseas receiving place, the user cannot withdraw the subscription of the delivery agency contract, and the company ships the shipment to the user's overseas receiving place, thereby completing the delivery agency contract. To complete the implementation. At this time, the user cannot claim a refund for the delivery agency fee.

After the shipment has been delivered to the user's overseas pickup location, if the company can return the shipment at the user's request for return, the company may return the shipment. In this case, the user is responsible for the cost of international return.

The Company shall take measures such as marking in a place where the user can easily see the cases where the subscription withdrawal of the delivery agency contract is restricted in advance, and the user's withdrawal of subscription is not restricted unless such measures have been taken.

Article 14 (Compensation for Damage)

In the event of loss, damage, etc. of the shipment in the transport section from the company's delivery destination to the overseas receiving place designated by the user, the company shall receive, deliver, or store the shipment by itself or the user or other person used for transportation. If you do not prove that you have not neglected your attention regarding transportation, you must compensate the user for damage caused by loss or damage. However, if there is a surcharge or insurance, etc. depending on the value of the shipment, there may be a difference in the amount of compensation for damages.

In the event of loss of the shipment, the user provides the company with the delivery tracking number issued by the carrier used by the business operator, and the company uses the delivery tracking number to indemnify damage only when it is confirmed that the goods have been delivered to the company's delivery destination. I will compensate.

The Company compensates for the actual damages of the user, calculated as the total amount of the purchase cost, customs/tax, and delivery agency charge of the shipment stated in the delivery agency application. However, if the loss or damage of the transport is caused by the company's intention or gross negligence, the company shall compensate for all damages.

In the event of damage caused by the user entering inaccurate information, the Company shall not be liable for compensation unless it is caused by intentional or gross negligence of the company.

The company may change the delivery destination and notify the user of the fact by setting at least 1 month before and after the delivery destination, and when the notice period elapses, the user has applied for delivery to the delivery destination address before the change. We are not responsible for any accidents such as loss of items.

Notwithstanding the provisions of Paragraphs 1, 2, and 5, the Company shall compensate for damages if the loss or damage of the shipment is caused by intention or gross negligence of the Company or its users.

Article 15 (Refund and request for fare, etc. in the event of an accident)

The Company shall not be liable for damages for loss or damage caused by natural disasters or other force majeure reasons.

If the loss or damage of the shipment is due to natural disasters or other force majeure reasons, the company cannot charge the delivery agency fee, and when the company has already received the delivery agency fee and other charges, it will be refunded.

Article 16 (Special Grounds for Extinction and Prescription of Liability)

The company's liability for damages for omission or damage to the shipment shall lapse unless the user notifies the company of the omission or damage within 10 days from the date of receipt of the shipment.

Even if the Company bears the liability for damages according to Paragraph 1, such liability shall expire after one year from the date the user receives the shipment. However, if the shipment is lost, it is counted from the date the user receives the notification of the loss.

Notwithstanding the provisions of paragraphs 1 and 2, if the company or its user conceals the shipment while knowing that the shipment is missing or damaged, the company's liability for damages is the responsibility of the user or the recipient on the delivery agency application to receive the shipment. It lasts for 5 years from one day.

Article 17 (Dispute Resolution)

① The company installs·operates a damage compensation processing mechanism to reflect legitimate opinions or complaints raised by users and to compensate for the damage.

② The company handles complaints and opinions submitted by users with priority over other matters. However, if prompt processing is difficult, the reason and processing schedule must be notified to the user without delay.

③ In the event of a user's request for damage relief concerning a dispute between the Company and a Korean citizen or a foreign user, it may be subject to mediation by the Fair Trade Commission or the dispute mediation agency requested by the mayor·governor.

Article 18 (Competent Court and Governing Law)

① Lawsuits arising between the company and a Korean citizen or a foreign user shall be subject to the exclusive jurisdiction of the district court in jurisdiction according to the address of the company at the time of filing. However, in the case of a foreign resident at the time of filing, it is filed with the competent court under the Civil Procedure Act.

② The law governing lawsuits arising between the company and Korean citizens or overseas users is the law of the Republic of Korea.

 

▣ Shopping Mall-Type Purchasing Agency

 

Article 1 (Purpose)

These terms and conditions are intended to stipulate the rights and obligations, responsibilities, and procedures between the company and users in using the shopping mall-type purchasing agency-related service (hereinafter referred to as the “Service”) provided by EC Plaza Co., Ltd.

Article 2 (Terms) The definitions of terms used in these terms and conditions are as follows.

  1. “Mall” defines a virtual business place that the company has set up to transact goods using information and communication facilities and information and communication networks to provide goods or services. (here-in-after referred to as “goods.”) This is available for purchase in Korea to overseas users under this agreement. Besides, it is also used in the sense of the company operating the “mall”.
  2. “Users” defines the person or persons who use the services provided by the company.
  3. “Businessman” defines the Korean national or has a business registration, corporation, office, or host server location in the Korean country.
  4. “Shopping mall-type purchasing agency” defines the company providing information on goods that can be purchased at home and abroad through the “mall” and receives the user's subscription, and the company imports and sells the goods in the user's name. However, in this case, the goods, etc., are limited to the user's consumption.
  5. “Inspection” defines the service that checks for the omissions, defects, damage. of the goods for which the user has applied for purchasing agency according to the standards set by the company.

Article 3 (Provision of services) The company can handle the following tasks as a duty of care by a good manager for users.

  1. Provision of information on goods.
  2. Import and customs related work.
  3. International return related business.
  4. Other tasks determined by the company.

Article 4 (Restrictions on Service Use)

① The company may refuse to provide the service if the user's request to use the service falls under any of the following subparagraphs.

  1. In the cases where false information, the omission of entry, or mistakes in the application exist.
  2. When the provision of the service requested by the user is remarkably difficult due to the company's management or technical reasons.
  3. When it is determined that the user is using the service for illegal or unfair purposes.

② When refusing to provide the service according to the preceding paragraph, the company shall notify the user of the reason and grounds for the refusal.

Article 5 (Composition of Product Price)

① The sales price of the goods displayed in the “Mall” is [Purchase price of the relevant goods from the business operator, transportation charges from the business to the company’s domestic pick-up location, domestic local taxes, domestic purchase contract conclusion fees, and domestic local pick-up locations (domestic logistics Center) This price includes usage fees, international transportation fees, import duties, import surcharges, local transportation fees, and other taxes (hereinafter referred to as “customs and surcharges”).

② The company must classify and notify the composition of the sale price according to the preceding paragraph before the user pays the sale price of the goods.

③ The selling price may fluctuate due to reasons such as a discount event or exchange rate change by the business operator, and if the company cannot supply the product for which it has been subscribed, the reason must be notified to the user and the fee must be refunded within 3 business days.

Article 6 (Establishment of Contract)

① The company will notify the user of receipt when there is an application for purchase. The acknowledgment notice must include application information such as order details, amount, and receiving address, and information on correction or cancellation of purchase application.

② The contract is established when the company's acknowledgment notice of the user's purchase request reaches the user.

③ The user who has received the acknowledgment notice can request the company to change or cancel the purchase application without delay if there is a discrepancy in the expression of intention, and the company must deal with the request without delay. However, if the fee has already been paid, it shall comply with the provisions of Article 11 regarding the withdrawal of subscription.

Article 7 (repackaging and additional packaging)

① The company may open and inspect the goods for which the user has applied for purchase to confirm the identity, defects, or damage, and whether the transport does not violate import and export laws, etc. The company determines the criteria and scope of the inspection and notifies users in advance.

② If the company finds defects or damages in goods, etc., it notifies the user and cancels or terminates the contract, withdraws the subscription (hereinafter referred to as “withdrawal of subscription, etc.”), or proceeds with the delivery of goods.

③ If the company determines that there is an abnormality such as odor or liquid leakage through inspection of the goods requested by the user, temporary measures such as notifying the user of this fact and storing the relevant goods separately can be taken.

④ In the case of Paragraph 3, the company disposes of the goods according to the user's request, compensates the sales price of the goods, and bears the expenses for the disposal.

⑤ If the packaging is not suitable for transportation, the company may add additional packaging in consideration of the degree of impact that may occur during transportation.

Article 8 (Delivery) 

If a user purchases multiple goods, and the business that supplies each product is different, the goods may be delivered in the order of arrival at the company's domestic pick-up location, and customs and VAT avoidance We do not cooperate with users' requests for illegal activities, such as split delivery and false price reporting.

Article 9 (Custom Clearance)

① The company meets the import requirements and performs customs procedures through the transportation and customs clearance consignment company set by the company. Customs duties, VAT, and other taxes (here-in-after referred to as “customs and surcharges”) incurred at this time are borne by the user or the consignee. If the user does not pay the customs and VAT, the company will not deliver the goods.

② The company complies with the relevant laws and regulations such as the customs laws of the import/export country, does not handle illegal goods, and does not cooperate with requests for illegal activities from users such as split delivery and false price reporting.

Article 10 (Emergency Measures)

① The company delivers the goods to the competent authority when there is a legitimate request for delivery based on the relevant laws and regulations of the competent authority due to the user's responsibility for the goods. In this case, the company notifies the user without delay.

② If the user suffers damage due to the measures in the preceding paragraph, the company compensates for the damage.

③ If the competent authority in Paragraph 1 returns goods. the company must continue to pay the debts under the purchasing agency contract without delay.

Article 11 (Criteria for withdrawal and refund) 

The user who has entered a contract for the purchase of goods that can be purchased in Korea introduced in the company's “mall” is the date on which the document regarding the contract details is received the subscription can be withdrawn within 7 days from the date of receipt of the product or the start of supply of goods.

Article 12 (Restrictions on withdrawal of subscription, etc.)

① When the user has received goods, etc., it cannot withdraw the subscription if it falls under any of the following items.

  1. In the case the goods, etc. are lost or damaged for reasons attributable to the user (however, if the packaging is damaged to check the contents of the goods, the subscription may be withdrawn)
  2. In the case the value of goods has significantly decreased due to the user's use or partial consumption.
  3. In the case the value of goods has significantly decreased to the point that resale is difficult over time.
  4. If it is possible to reproduce the product with the same performance, etc. If the packaging of the original product. is damaged.
  5. Besides, in the case of approval of withdrawal of subscription for goods produced individually according to the user's order, or similar goods, etc., a case in which significant irreparable damage to the shopping mall-type purchasing agent is expected. In the case the fact is notified separately, and consent is obtained in writing (including electronic documents) from the user.

② In the case of items 2 to 4 of the preceding paragraph, if the company does not indicate in advance in the “mall” the fact that withdrawal of subscription, etc. is restricted, in a place where the user can easily see it, or provide a trial product, the user's subscription Withdrawal, etc. are not limited.

Article 13 (Compensation for Damage)

Notwithstanding Article 12, if the contents of the goods are different from the contents of the display or advertisement or are performed differently from the contents of the contract, within 3 months from the date of supply of the goods, etc., 30 from the date of knowledge or knowledge. You can withdraw your subscription within one day.

Article 14 (Effect of Withdrawal of Subscription)

① The company will refund the fees for the goods already paid within 3 business days if the goods are returned from the user. In this case, when the Company delays the refund of goods, etc. to the user, the delayed interest calculated by multiplying the delayed interest rate of 20/100 per year is paid to the user.

② In reimbursing the fee under Paragraph 1, when the user pays the fee for goods utilizing payment such as a credit card or electronic money, the company that provided the payment method will stop charging the fee for the goods without delay. Or ask to cancel.

Article 15 (return)

① If the user cancels the subscription after the user has concluded a sale contract between the company and the business operator for the goods purchased by the user and the goods are sent to the company's domestic pick-up location, the user is responsible for the domestic shipping fee, purchase fee, and domestic return fee. Do it. In this case, the company must present to the user data proving the date and time of the sale and delivery.

② If the user cancels the subscription after the company sends the goods purchased by the user to the user's overseas receiving place, domestic shipping charges, domestic taxes, domestic pick-up location charges, shipping charges, airlines The user is responsible for the costs incurred to export the relevant goods, such as transportation fees, customs clearance fees, customs and VAT, and transportation fees for returning the goods to the company's domestic address.

③ If the contents of the goods are different from the contents of the display or advertisement or the contents of the contract are fulfilled differently and the subscription is withdrawn, the company shall bear the expenses necessary for the return of the goods.

④ If the user paid the shipping cost when receiving goods, the company indicates who is responsible for the cost In the case of withdrawal of subscription, etc. so that the user can easily understand.

⑤ The company must take measures such as displaying the facts of paragraphs 1 and 2 in the “mall” in advance in a place where users can easily see it.

Article 16 (Exchange and Repair)

① Since the company does not have an inventory of goods, the exchange is not possible, but returns and refunds are possible due to withdrawal of subscription.

② The company does not perform repairs (A/S) of goods.

③ If the company has not taken measures such as marking the items in paragraphs 1 and 2 in a place where users can easily see them in advance in the “mall”, the company must cooperate with the user's request for exchange and repair.

Article 17 (Dispute Resolution)

① The company installs·operates a damage compensation processing mechanism to reflect legitimate opinions or complaints raised by users and to compensate for the damage.

② The company handles complaints and opinions submitted by users with priority over other matters. However, if prompt processing is difficult, the reason and processing schedule must be notified to the user without delay.

③ In the event of a user's request for damage relief concerning a dispute between the Company and a Korean citizen or a foreign user, it may be subject to mediation by the Fair Trade Commission or the dispute mediation agency requested by the mayor·governor.

Article 18 (Competent Court and Governing Law)

① Lawsuits arising between the company and a Korean citizen or a foreign user shall be subject to the exclusive jurisdiction of the district court in jurisdiction according to the address of the company at the time of filing. However, in the case of a foreign resident at the time of filing, it is filed with the competent court under the Civil Procedure Act.

② The law governing lawsuits arising between the company and Korean citizens or overseas users is the law of the Republic of Korea.

 

▣ Enclosure

 

<Cancellation and Refund Policy> March 18th, 2021

① Customer change of mind and general cancellation

If the product ordered is within 7 days of the customer's order date based on Korean time, and the product is shipped within Korea, the full price of the product will be refunded.Excluding service fee

If it is within 7 days from the customer's order date based on Korean time, and the product has been shipped and domestic delivery has been performed, the product price will be refunded after deducting the round-trip shipping fee within Korea.Excluding service fee

If the product is shipped internationally within 7 days from the customer's order date based on KST, the product price will be refunded after deducting the round-trip shipping fee and international shipping fee within Korea.

If the product is delivered locally or arrives at the destination within 7 days of the customer's order in Korean time, the product price will be refunded after deducting the round-trip shipping fee, international shipping fee, and local shipping fee within Korea.

Refunds are not possible after 7 days from the customer order date in Korean time.

② Company responsibility

In the case of product issues (non-order, incorrect order, loss, etc.), we will refund the full price of the product including the purchasing agency fee.

In the case of incorrect shipment (recipient error, etc.), the user will re-deliver the shipment to the company and refund the entire product price including the purchasing agency fee.

<Points and Coupon Rules> March 18th, 2021

The purpose of these Terms and Conditions is to stipulate all rights, obligations, and related procedures of members and companies in using points and coupons provided by EC Plaza Co., Ltd. (here-in-after referred to as the “Company”).

① Definitions of the main terms used in this agreement are as follows.

Points refer to service points that are provided to be accumulated or used when a customer performs activities designated by the company, such as purchasing a product from the company and conducting international delivery, writing a review on the service after the purchase.

Coupons refer to service coupons that are issued or provided to be used when a customer purchases a product from the company and performs an activity designated by the company, such as purchasing a service that carries out international delivery and writing a review on the service after the purchase.

② Points

EC Plaza points are paid as compensation for customer's purchasing activities or related activities, and customers can use the accumulated points to pay for shipping and receive an amount equivalent to the points. The limit of reserves is determined by the company's regulations.

The paid points are valid for one year from the date of payment. However, if the company has set a separate expiration date, it shall be followed. Points that have passed the expiration date will automatically expire.

Points cannot be withdrawn in cash. Besides, the reserve cannot be transferred to another person unless otherwise specified by the company.

Points accumulated through fraudulent methods cannot be used. In this case, the Company may notify the relevant reason in advance (without delay if it is not possible in advance) and redeem the reserves or suspend membership.

The points paid upon completion of delivery will be collected again when a refund is processed for the return of the order.

If EC Plaza is responsible for the cancellation or return of the product or package, the amount applied to the order will be refunded back to the customer's account.

③ Coupon

EC Plaza coupons are paid for customer's purchasing or related activities, and customers can use the coupon when paying for shipping and receive a deduction for shipping by the amount of the coupon.

The company can issue a discount coupon to members who use the purchasing service to receive a discount on a certain amount or a certain percentage when purchasing a product.

The coupon issued is valid for 1 year from the date of payment. However, if the company separately sets the expiration date, it shall follow. Coupons that have passed the expiration date will automatically expire and cannot be restored.

Members can use the discount coupon only for the member's purchase and cannot sell or transfer it to others.

Discount coupons may be restricted depending on the item or amount and cannot be used after the expiration date.

If a refund occurs due to the cancellation or return of the order using the coupon at the time of shipping payment, the used coupon cannot be recovered.

 

▣ Supplementary Provision

These terms will be effective from March 18th, 2021.